Bora Özkent Innovation & Customer Experience

Bora Özkent delivers trainings on Innovation, Customer Experience and Entrepreneurship at Koç University Executive Education Programs. He also delivers courses on Entrepreneurship at GSB.

He holds a bachelor's degree from METU School of Management. Bora Özkent also completed Koç University Executive MBA program in 1996, by the scholarship of Arthur Andersen where he worked as a management consultant. In 1998, he attended Harvard Business School Strategic Retail Management Certificate Program. During his career he took several management positions in Arthur Andersen Business Consulting, Türkmen Textile Group and Fed Training. In May 2008 Bora Özkent decided to start his own business and cofounded “Özkent & Taysever”, who is one of the most respected training and consulting companies in Turkey. Ozkent is specialized in innovation, customer experience management and entrepreneurship . He has two books in the customer experience field: “Priceless” and "Customer Experience 2.0"